POSITION VACANCY: CUSTOMER SERVICE OFFICER At Capital Insurance Group (CIG), we are constantly looking for ways to make our team stronger because we are passionate about what we do! CIG continues to grow and develop our business and we’re encouraging suitable candidates from within Tonga to apply for the following position. The successful candidate may be asked to commence immediately. A position description will be made available to the successful candidate upon commencement. CUSTOMER SERVICE OFFICER Reporting to the Country Manager and primarily responsible for: ✓ Achievement of stated Claims service and quality objectives ✓ Delivery of Claims operational plan objectives ✓ Planning and management of change within the team The ideal candidate will: Have completed Tertiary education Held a similar role with a minimum of three years’ … [Read more...] about 5015 Capital Ins Group Ltd Customer Service Officer 12
Suntrust 1800 customer service
The quality of customer service is important to the success of a business. Some businesses don’t have products that are comparable to the competitors but they get a lot of customers. The reason is that they are caring for their customers. Providing your employees with customer service training can benefit them in a number of ways.Ways Customer Service Training Can Help a BusinessCustomer service training enables employees to understand the business objectives and missions. The training will help them to understand their roles and what duties they are responsible to perform so that they can become a customer service professional. When they know their roles, they will be able to perform their job more confidently. Customers will be happy and satisfied when they get attended by knowledgeable staff who do their job confidently.From time to time, the company will upgrade its computers and equipment. Training enables the customer service staff to know how to use the equipment on … [Read more...] about Why is Customer Service Training Important to a Business
Last years Customer Service Award winners, Atrium Fitness. Picture: IAN CARTER AdGarry Samuels Our East Cambridgeshire Business Awards judges are on the look out for any business from any sector with the best customer service. To enter, all you have to do is demonstrate your customer service record to our panel and make sure you submit a maximum of five testimonials to back you up. You must tell our judges how you train your staff in customer care, how you collect feedback and tell us if the comments are visible to staff and customers. Explain to our judges how your businesses gauges feedback, including complaints, and how you go about resolving any issues. Please also tell us what strategies you have in place to help staff deliver the best level of customer service at your business. Atrium Fitness scooped the award at last year's ceremony and have now gone full circle as they are also the sponsors of this year's category. You may also want to watch: Atrium Fitness has been at the … [Read more...] about Ely Business Awards 2019: Customer Service Award
Talktalk has been named and shamed in a report into customer satisfaction at UK telecoms firms, ranking bottom of the table for the third year running. The latest report by regulator Ofcom revealed which broadband and phone companies have the most and least satisfied customers, based on the complaints it received last year. Read more: Vodafone broadband advert banned by watchdog for misleading consumers Talktalk scored below the industry average across several measures, with broadband customers less likely to be satisfied with the service and less likely to recommend the provider to a friend. Talktalk customers also lodge more complaints, are less likely to have their complaint resolved on first contact and are less satisfied with how their complaint is handled. “While some of the results in the quality of service report are disappointing, we are already seeing more customers than ever staying with us,” a spokesperson for Talktalk said. “We will continue to enhance … [Read more...] about Which telecoms companies have the worst customer service?
TalkTalk shamed as best and worst telecoms customer service revealed BelfastTelegraph.co.uk TalkTalk has been shamed for the quality of its broadband customer service in industry-wide figures released by Ofcom. https://www.belfasttelegraph.co.uk/news/uk/talktalk-shamed-as-best-and-worst-telecoms-customer-service-revealed-38064051.html https://www.belfasttelegraph.co.uk/news/uk/article38064048.ece/556b7/AUTOCROP/h342/bpanews_472b0715-911d-41c8-94f2-1a0e5d2e2a0f_1 Email TalkTalk has been shamed for the quality of its broadband customer service in industry-wide figures released by Ofcom. TalkTalk broadband customers are less likely than average to be satisfied with their service, have more reason to complain and are less likely to have their complaint resolved on first contact, according to the regulator’s annual customer satisfaction survey. Meanwhile complaints about Plusnet, owned by BT, more than doubled in the last quarter of 2018 as the company experienced issues … [Read more...] about TalkTalk shamed as best and worst telecoms customer service revealed