How do I know if my flights are affected? Check your airline's website (e.g. aerlingus.com or ryanair.com). In the event of a strike or cancellation, it should quickly post the relevant flight disruption information, including a list of affected flights. It should also contact you by email or SMS. What are my rights if my flight is cancelled? If your flight is cancelled for any reason, and regardless of when you are notified, your airline must offer you the choice between: 1) Re-routing as soon as possible, subject to availability, free of charge. 2) Re-routing at a later date. 3) A full refund. How do I arrange a re-routing or refund? In the event of a cancellation or delay, airlines are obliged to inform passengers of their options. If this happens at the airport, staff will usually be on hand to talk you through the various scenarios. Otherwise, the quickest option is to check your carrier's website. It should include the steps to process your own refunds or bookings. … [Read more...] about What are my rights if my flights are cancelled?
Passengers rights for delayed flights
The final day of the bank holiday weekend looks set to bring even more travel chaos than Saturday and Sunday. Passengers hoping to travel on Great Western between London and the West of England and South Wales services face worse disruption than expected. Network Rail work in connection with the Crossrail project has closed the main line between London Paddington and Reading. Trains to and from Cornwall, Devon, Bristol and South Wales had been expected to travel on the Chiltern line via Oxford. Read more What time do the shops open this bank holiday? Bank Holiday weather triggers chaos for Southern Rail The bank holiday is a reminder of why we need to rethink work But a shortage of train crew trained to work on the alternative line means all Cardiff and Swansea services have been curtailed and will start and end in Reading. Only one long-distance train per hour will run through to Paddington; the usual weekday frequency is six per hour. GWR told passengers: “These services … [Read more...] about Bank Holiday Monday travel latest: Meltdown for train and air passengers as rail and flight schedules unravel
Airlines have to pay compensation to passengers for delays caused by wildcat strikes that result from management decisions, the European Union’s top court said on Tuesday. Several cases were brought to the EU’s Court of Justice after German airline TUIfly said a 2016 wildcat strike – one not formally initiated by a trade union – was an extraordinary event, and so it was not liable to compensate for delays. The strike followed the company’s announcement of a restructuring plan. EU regulation gives passengers on a delayed flight the right to compensation of up to €600 ($745), depending on the distance of the flight. Airlines are exempt from paying this if they can show there were “extraordinary circumstances” which they could not have reasonably avoided. The court disagreed with TUIfly, saying such circumstances were only applicable if they were not part of the normal activity of the airline and were beyond its control. Judges said … [Read more...] about Airlines must compensate for delays during wildcat strikes
PUBLISHED: 21:14 27 February 2018 | UPDATED: 21:14 27 February 2018 A West Atlantic UK plane. Picture: KLM UK Engineering Supplied With bad weather forecast for the rest of the week, many flights have been cancelled. If you’ve found yourself stuck in this situation, here’s a look at the compensation rights you have, according to experts at airFair: Can I claim flight delay compensation if my flight was delayed or cancelled due to bad weather or snow? Yes and no. If the flight was delayed as a result of an earlier flight being affected by bad weather or snow, you are entitled to claim compensation. However, if your flight was directly affected by bad weather or snow, it’s unlikely you’ll be entitled to compensation. How do I know if I can claim? EU regulation 261/2004 establishes rules on compensation for passengers in the event of denied boarding, flight cancellations or delayed flights. It applies to all members of the EU and the airlines that reside … [Read more...] about What are my compensation rights if my flight is cancelled due to snow?
AS storm Doris batters the UK, with winds expected to reach up to 87mph, we spoke to the travel experts at airFair about whether passengers facing a delayed flight due to the bad weather are entitled to claim compensation. What are our rights? EU regulation 261/2004 establishes rules on compensation for passengers in the event of denied boarding, flight cancellations or delayed flights. It applies to all members of the EU and the airlines that reside within them. Any passenger of any age and nationality whose flight departed from an airport which resides in the European Union or was en-route to an EU member state while travelling with an airline operated in the EU is covered by these rules. How long does my flight have to be delayed for? The regulation states that if you are delayed by more than three hours that you are eligible for compensation. You can also claim if your flight is cancelled or has been overbooked by the airline. Does it matter why my flight was delayed? … [Read more...] about Storm Doris: Can I claim compensation for a delayed flight?