A small section of Twitter was yesterday awash with schadenfreude after a top Ryanair executive’s complaint about a delayed flight prompted a flurry of outrage from its own customers. Chief marketing officer, Kenny Jacobs, posted on LinkedIn about being stuck on a runway in Dublin “because of air traffic control shortages”, in a comment that was screen-grabbed and tweeted by his company’s official account. Rather than eliciting agreement and calls for more action from the EU, angry Ryanair customers instead regaled Jacobs with their tales of woe at the hands of the company for which he works. Delayed over an hour on the outgoing Stanstead to Kraków flight with no updates and then left clueless and delayed for over 3 hours on the return fro Kraków yesterday! Horrific experience with Ryanair and will never use again, complete con of an airline!!— Harriet (@hattie_x) June 12, 2018 Nice one @Ryanair. You retweet your CMO’s … [Read more...] about Ryanair Boss’s Attempt To Complain About Delayed Flight Backfires In Spectacular Fashion
Passengers rights delayed flights
Air despair If you book a flight on Easyjet or Eurowings this year, you may end up flying with an airline you've never heard of. The outbreak of "wet-leasing" is not going down well with punters. Published on April 5, 2018 1:02 pm It’s an unnerving feeling. You book a ticket with an airline you know and trust and then while boarding the aircraft you notice it’s not the same brand you booked. In fact, the aircraft has no branding at all. And no one says anything, until a muffled message over the intercom confirms your fears: you’re being flown by an airline you’ve never heard of “on behalf” of the airline you booked with. The use of so-called wet-leasing has become common in Germany over the past few months as the bun fight over the demise of Air Berlin, Germany’s second-largest airline, continues. It collapsed in August, abruptly grounding 140 planes and causing a shortage of some 60,000 seats a day on domestic and regional flights … [Read more...] about Rented planes epidemic leaves passengers fuming
Flights at Stansted Airport are getting back to normal after more than 100 arrivals and departures were cancelled on Good Friday. An electrical fault started a fire on a shuttle bus parked outside the terminal at around 4.20pm. It took the emergency services 20 minutes to bring the blaze under control. No-one was hurt, but thick black smoke spread across the airport. Brad Miller, Stansted’s chief operating officer, told BBC Breakfast: “The wind direction meant the smoke was blowing into and across the terminal. Inside it went very dark. “Obviously the first thing our people though was: ‘Where is the safest place we can get them to within the terminal?’ That happened to be airside.” Read more More than 100 flights cancelled or diverted after bus fire at Stansted As soon as the decision was taken to take people straight through the security search area, the “airside” area was no longer sterile. Passengers boarding flights at the … [Read more...] about Stansted Airport latest: Flights getting back to normal after bus fire sparks Good Friday chaos
PUBLISHED: 21:14 27 February 2018 | UPDATED: 21:14 27 February 2018 A West Atlantic UK plane. Picture: KLM UK Engineering Supplied With bad weather forecast for the rest of the week, many flights have been cancelled. If you’ve found yourself stuck in this situation, here’s a look at the compensation rights you have, according to experts at airFair: Can I claim flight delay compensation if my flight was delayed or cancelled due to bad weather or snow? Yes and no. If the flight was delayed as a result of an earlier flight being affected by bad weather or snow, you are entitled to claim compensation. However, if your flight was directly affected by bad weather or snow, it’s unlikely you’ll be entitled to compensation. How do I know if I can claim? EU regulation 261/2004 establishes rules on compensation for passengers in the event of denied boarding, flight cancellations or delayed flights. It applies to all members of the EU and the airlines that reside … [Read more...] about What are my compensation rights if my flight is cancelled due to snow?
AS storm Doris batters the UK, with winds expected to reach up to 87mph, we spoke to the travel experts at airFair about whether passengers facing a delayed flight due to the bad weather are entitled to claim compensation. What are our rights? EU regulation 261/2004 establishes rules on compensation for passengers in the event of denied boarding, flight cancellations or delayed flights. It applies to all members of the EU and the airlines that reside within them. Any passenger of any age and nationality whose flight departed from an airport which resides in the European Union or was en-route to an EU member state while travelling with an airline operated in the EU is covered by these rules. How long does my flight have to be delayed for? The regulation states that if you are delayed by more than three hours that you are eligible for compensation. You can also claim if your flight is cancelled or has been overbooked by the airline. Does it matter why my flight was delayed? … [Read more...] about Storm Doris: Can I claim compensation for a delayed flight?