A couple's holiday of a lifetime became a case of blunder after blunder when travel firms Thomas Cook and TUI messed up which airport they were meant to be flying from. Marion and Robert Doogan had booked the fortnight's trip to the luxury Turkish resort of Antalya a year in advance and meticulously planned every detail. They even paid through the nose for upgraded airport loungers and transfers to make their journey smoother, reports the Daily Record . But the holiday began on a bad note when they turned up at the check-in desk at Glasgow Airport, they were told their flight was from Edinburgh. Marion, 58, said: “We had tickets which clearly said Glasgow on them. But the girl at the desk shook her head. There were no flights to Turkey from Glasgow for three days.” Airport staff contacted travel agent TUI, who had booked the £3306 Thomas Cook holiday. Sheltered housing boss Marion added: “The TUI shop insisted we were departing from Glasgow. Thomas Cook said … [Read more...] about Couple’s dream holiday turns into nightmare after travel firms’ airport blunder
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Video Loading Video Unavailable Click to play Tap to play The video will start in 8Cancel Play now A £100million taxpayer-funded operation is underway to bring 150,000 stranded Brits back to the UK after Thomas Cook collapsed. In the hours after the travel firm - which has been in operation since 1841 - ceased trading, the government has come under fire for not putting a rescue package together. And calls have been mounted for senior figures within the company to return generous bonuses as 9,000 UK workers saw their jobs wiped out. At 2am this morning, chief executive Peter Fankhauser confirmed a deal to save the struggling business could not be reached. People who are travelling on holidays that leave today have been told not go to the airport. Have you been affected by the Thomas Cook chaos? Email [email protected] Customers currently overseas should check thomascook.caa.co.uk for advice and only go to the airport once they have an alternative flight … [Read more...] about Thomas Cook collapse recap: First flights of repatriated Brits arrive home in £100m rescue
Thomas Cook's chief executive was silent as he left a crisis meeting in which the firm pleaded for a £200million bailout. Dr Peter Fankhauser, 58, emerged from a day-long meeting negotiating with creditors in a final bid to secure a rescue package to keep the company afloat. The boss of the world's oldest travel company walked out of the service exit of law firm Latham & Watkins, in Bishopsgate, central London, surrounded by colleagues after the meeting ran from 9am until shortly before 5.30pm. Dr Fankhauser, who is a Swiss businessman, did not answer questions when he was asked whether Thomas Cook and their creditors had reached a deal. He was also asked whether the company would consider approaching the government for a taxpayer-funded bailout or whether he had anything to say to Thomas Cook's customers but again refused to comment. Video Loading Video Unavailable Click to play Tap to play The video will start in 8Cancel Play now The location of the … [Read more...] about Thomas Cook CEO silent after leaving crisis talks to beg for £200million bailout
More than 150,000 people are currently abroad on a Thomas Cook holiday, and with thousands more due to fly out, should you be worried? That's the question Mirror Money asked the travel giant on Friday morning - to which it replied it's 'business as usual'. However, with several travel firms going bust in the past few years, many readers have been in touch over their cancellation rights, should they decide they no longer want to travel with Thomas Cook. One reader who was left out of £500 pocket by hotel booking firm Amoma last week told us she's now worried her second booking to Lanzarote will collapse. "My sister received an e-mail from holiday company Amoma saying they had gone bankrupt last week," Nikki explained. "We had our hotel booked with them so we called the hotel, only to be told it had been cancelled and our £500 had gone down the drain. "I've managed to claim the money back from my credit card company, and after a lot of toing and froing, finally had the … [Read more...] about Will I get my money back if I cancel my Thomas Cook holiday?
The mother of two children who died on holiday has clashed with the ex boss of Thomas Cook after he refused to answer questions at their inquests. Bobby and Christi Shepherd, aged seven and six, died from carbon monoxide poisoning in Corfu in 2006. At the hearing today, Manny Fontenla-Novoa, the tour firm’s former chief executive, declined to answer questions that might incriminate him. He silence prompted the children’s mother Sharon Wood, 44, sitting in the public gallery, to tell him he should “speak up for himself”. Bobby and Christi died while they were on holiday with their father and step-mother at the Louis Corcyra Beach Hotel. Neil Shepherd, 46, and his then partner Ruth, 36, who have since married, were both found nearby, each in a coma. Experts have previously told the inquest the source of the lethal carbon monoxide was a faulty hot water boiler. Mr Fontenla-Novoa, who was CEO of Thomas Cook UK and Ireland in 2006, was today told by the coroner David … [Read more...] about Ex-Thomas Cook chief refuses to answer questions over carbon monoxide death of two children on holiday