Work is being done to set up the Joint Innovation Centre (JIC) to develop the concept of “Safe City” in Malta, particularly in the use of advanced technology in telecommunications, facial recognition, and IT to “strengthen security where it is needed”. Work was carried out over the past months to install apparatus necessary in a data center for experimental use in a private environment “in total respect of the privacy laws,” the Finance Minister said. After further consultations this technology is to be implemented in localities such as Paceville and Marsa. This to “strengthen security, and control anti-social behavior, in a legal framework where human rights are respected,” Scicluna said. Local Council Reform The Finance Minister also spoke about the recently-launched White Paper on Local Council reform, stating that the government looks to continue “strengthening the operations of the Local Councils.” The objective is to … [Read more...] about Budget 2019: Law and order
Customer services roles and responsibilities
0 Post a comment Tuesday, 2 October 2018 - Local People by Liz Bradfield - GEM Local Democracy Reporter @gem_news [email protected] Bridgend County Borough Council (BCBC) is looking into the use of chatbots and software robots to carry out customer service roles and routine tasks. The research is being undertaken as part of the council’s digital transformation programme.At a council meeting on Wednesday, September 26, officers told councillors they were looking at whether the use of artificial intelligence would save the local authority time and money.This includes using chatbots – computer programmes that provide automated responses to deal with frequently asked questions online.The council is also looking at Robotic Process Automation which involves software with artificial intelligence and machine learning capabilities to process high-volume tasks which are not complex.Head of performance and partnership services Martin Morgans, who presented a … [Read more...] about Could you call the council and end up speaking to a robot?
The City of London Corporation has revealed the businesses shortlisted for the Lord Mayor’s Business of Trust Champion Award, a prize aimed at celebrating companies with are championing responsible business practices. Asset manager Blackrock and high-street bank Metro Bank are among the six companies on the shortlist, which includes SMEs and large corporate firms across several sectors. The new award has been launched to coincide with Lord Mayor Charles Bowman’s mayoral theme for the year. It will be part of the City of London Corporation’s Dragon Awards, which cover a range of areas reflecting responsible business practice. Winners will receive a dragon statuette during a ceremony held at Mansion House this month. Read more: Blackrock funds voted to remove Elon Musk as Tesla chairman Bowman said: “We live in a world where trust is low, but expectations are high. Business has a key role to play in bridging this divide. “The applicants for my award … [Read more...] about Blackrock and Metro Bank on shortlist for new responsible business award
The boss of Derby’s Rolls-Royce has said the firm is making “good progress” after reporting a rise in half-year sales and profits. This morning, the engineering giant, which has its Civil Aerospace and Defence divisions in Derby, said that in the six months to June 30, it made an underlying operating profit of £141 million, which is up £205 million on the same period last year when it made a loss of £84 million. The company also said that underlying sales had risen by 14%, driven primarily by the performance of the Civil Aerospace division, based in Sinfin, which achieved a sales increase of 26%. But Rolls-Royce said that it was preparing to take a £554 million hit due to in-service issues with the Trent 1000 engine. The aero engine-maker has been busy working on a fix following incidents of components on some of the engines wearing out quicker than anticipated. But the cost of the work - not to mention compensating airlines whose services have … [Read more...] about Derby’s Rolls-Royce reports rise in half-year sales and profits
Cash continues to play an important role in the Irish economy, being involved in around 70 per cent of point of sale transactions. While recent surveys suggest that card payments will overtake cash for the first time in 2020, any forecast of a cashless society can be put on hold for the foreseeable future. What does this mean for businesses in Ireland? Whether we consider the retail, banking or service sectors, there is a continuing need to process cash. Put simply, effective cash management will enhance security, enable higher customer service standards and improve the bottom line. Glory has a wealth of experience in all aspects of cash management, enabling major banks and retailers to best manage their cash transactions in more than a hundred countries worldwide. But it isn't just about the big players. As John Corcoran, managing director of Glory Ireland explains; 'We have the breadth of portfolio backed up by best in class service to deliver results whatever the … [Read more...] about Glory Ireland: delivering efficiencies in banking and retail sectors