A West Lothian cafe has won a top award by serving up tasty treats with a side of great customer service. The Bridge Cafe in Bathgate was named Regional Winner in the Scottish Cafe Awards 2018 for the south east. Staff were delighted to pick up the award at a glittering ceremony at the Crowne Plaza in Glasgow after being chosen thanks to a public vote. The awards, organised by Creative Oceanic, celebrate the breadth of talent and entrepreneurial spirit that exist in this country as well as the efforts and dedication of the specialists who invest in ensuring their customers always receive high-quality of beverages, food and snacks. Read more: Mum to take part in charity walk in memory of husband who died aged just 34 The glamorous evening was hosted by Josie Smith and provided a platform to thank those in the café industry, letting them know that their work doesn’t go unnoticed. Elizabeth Strachan from the cafe said after the event: “I can’t thank my customers … [Read more...] about Cafe wins top award for food and customer service
Customer service responsibilities
News / UK and world by Press Association July 3, 2018, 9:12 am FacebookTwitterLinkedInWhatsAppEmail Sign up to our Daily newsletter Firms must link executive pay to customer service under new rules set out by Britain’s water watchdog to repair trust and put consumer interests at the “heart” of corporate decision-making. It follows a wide-ranging consultation by Ofwat, which will force companies to “transparently” explain how performance-based pay for their executives will be tied to delivery for customers. They will also have to explain how their dividend payout policies – covering the period from 2020 to 2025 – take their service into account. That is on top of a requirement which will see businesses set out proposals on how they will share financial gains with their customers. Ofwat has warned it will consider intervening if company plans for benefit-sharing fall short of expectations. Ofwat chief executive … [Read more...] about Watchdog demands water firms link executive pay to customer service
Sorry may, according to Elton John at least, seem to be the hardest word – but it's one very regularly used by the Twitter 'help' account from South Western Railway (SWR). The rail firm took over the franchise from South West Trains in August 2017 and it's fair to say it's been a bumpy, interrupted and delayed journey since then. Rail watchdog Transport Focus summoned SWR and Network Rail to a meeting on January 9 this year to explain the operator's consistently poor performance. As well as a series of strikes in an ongoing dispute about train guards, SWR passengers have faced the highest fare increase since 2013 and complained of frequent delays. But what happens if you take a random selection of consecutive tweets from the company's @sw_help customer service account and then create a 'word cloud' from them. Well, this... A word cloud is defined as "an image composed of words used in a particular text or subject, in which the size of each word indicates its frequency or … [Read more...] about We don’t envy train companies’ customer service people on Twitter
One of the consequences of the social media age is how it has democratised almost every aspect of society. Your bus is late? Tweet the bus company a public message of disgust. Had a flight that’s been delayed or cancelled? Go ahead and tell them via the internet. However, customer services accounts often have a style that is easily parodied, as one person managed to do in style. The recent air traffic control strike in France left tens of thousands of passengers delayed or stranded, and as a result, the twitter accounts of airlines were white-hot with a barrage of outraged tweets from passengers who had been left in the lurch. Read More Stansted Airport Bristol Live reports that some of those most heavily bombarded by online rage were the budget airlines whose customer service operations can sometimes be a little less agile than their upmarket competitors. The ocean of unanswered tweets from outraged easyJet customers proved an opportunity too good to pass up for one group of … [Read more...] about Fake easyJet customer service Twitter account hilariously trolls passengers
A close friend is in the market to buy a property and is frustrated at the lack of follow-up to phone calls. On the other hand, in the last few years I have personally worked with estate agents and have met some very professional operators. But excellence in customer service is very inconsistent across the board. It really bothered me during the Celtic Tiger years to see so many businesses develop a level of arrogance and complacency to customer service. Are we in danger of returning to this as our economy returns to growth? Saint-Gobain The construction industry had a calamitous recession. Today, however, despite the shortage of housing, it's encouraging to see some strong numbers coming through. Construction output for 2018 is forecast to grow by 12.7pc and in 2019 by 7.9pc. This is good news for all companies in the construction industry. Among them is the Saint-Gobain Group, a Fortune 500 multinational with global revenues of €40bn. It designs, manufactures and … [Read more...] about Are we in danger of returning to a level of arrogance and complacency to customer service?