The owner of popular Redland bistro Wilson's has defended the restaurant's cancellation fee policy following a customer left a scathing review after she was charged £50. A TripAdvisor user, identified only as 'Screen25', critiqued the business for enforcing its cancellation policy after she called up four hours before her sitting to cancel the table-for-two. She cancelled in favour of another restaurant which had apparently been unknowingly booked by a friend for the same occasion. Tom Ostle, who owns Wilson's alongside his partner Mary Wilson, has since spoken to Bristol Live to defend the decision, pointing towards the tough reality of trading conditions for Bristol's independent eateries. The review, posted three days ago, states: "Please do not visit this restaurant purely for the attitude and arrogance of the staff. "I phoned two hours before they opened and almost four hours before the table was due. "I explained I wanted to cancel and was told no problem and it was … [Read more...] about Restaurant owner defends cancellation fees after scathing review
Bond cancellation fees standard bank
Mum’s anger at £200 TUI holiday cancellation fee
A mother has called on travel firm TUI to "put things right" after it charged her £200 to cancel her daughter’s free place on a family holiday to Spain. Gemma Disson was due to travel to Menorca with her partner and little girl, four, in May but had to cancel the £1,000 booking in January for family reasons. She said one of the reasons she had chosen the holiday was because it included a free place for her daughter, PlymouthLive reports. While she expected she and her partner would each be charged a £200 cancellation fee, she was surprised when TUI added another £200 to the bill to cover her daughter's booking - taking the total charge to £600. TUI's terms and conditions state cancellation charges are a percentage of the cost of the booking. The charge covers the cost of processing the cancellation and compensates the firm for the risk it might not be able to resell the holiday. Ms Disson has not heard back from TUI after writing to the firm in February … [Read more...] about Mum’s anger at £200 TUI holiday cancellation fee
Mytaxi introduces €5 customer cancellation fee
Mytaxi introduces €5 customer cancellation fee Independent.ie MYTAXI has announced that they will introduce a new €5 cancellation fee for customers next month. https://www.independent.ie/business/irish/mytaxi-introduces-5-customer-cancellation-fee-38095636.html https://www.independent.ie/incoming/article36154070.ece/d9508/AUTOCROP/h342/mytaxi%204.jpg Email MYTAXI has announced that they will introduce a new €5 cancellation fee for customers next month. The popular e-hailing taxi app - which currently operates in Dublin, Galway and Limerick - revealed today that from late June customers who book a taxi and cancel it two minutes later when their driver is en route will be have to pay a €5. Punters who also aren't at the pick up address within five minutes of the driver's arrival will also be charged a cancellation fee. They explained that the money will be deducted from the debit or credit card registered to the account holder. Mytaxi said that they are … [Read more...] about Mytaxi introduces €5 customer cancellation fee
MyTaxi introduces €5 cancellation fee for customers
MyTaxi has announced it is introducing a €5 cancellation fee for customers.As part of an update to the company's terms and conditions, customers have been told that they will be charged if they cancel two minutes or more after a driver accepts a job.The cab-hailing company said it was introducing the fee "to improve the efficiency of our service".Users who are not at the pick-up address within five minutes of a driver's arrival will also have to pay the €5 fee if the driver cancels the job.For customers who are paying by cash, if either of the two aforementioned scenarios occur, they will be blocked from using the MyTaxi app after two cancellations until the fees are paid in full. For new users who have never booked a trip through MyTaxi before, they can cancel a taxi order up to three times without incurring the fee.The changes will come into effect on May 23.MyTaxi also said it was introducing a subscription service which allows users to pre-purchase time-limited plans … [Read more...] about MyTaxi introduces €5 cancellation fee for customers
Paris restaurants to charge cancellation fees & fines to no-show clients
Cafes and restaurants in the French capital have opted to follow the lead of hotels and guest-houses, and start charging their customers with cash penalties for late cancellation of reservations or failing to appear in time. Hundreds of Paris eateries are currently adopting the system that is widely used in the hotel industry, the Times reports. Restaurants oblige clientele to leave details of their credit cards while making reservations, with big-name places warning customers over a potential charge in case of a no-show. The measure is reportedly connected to losses the restaurants have to suffer, when people make several reservations for the same day and then cancel at least one of them without warning. Read more “Even in great restaurants customers cancel without having the slightest idea of the economic impact of their action,” the managing director of Les Grandes Tables du Monde, an association of top restaurants Nicolas Chatenier told the media. Restaurants … [Read more...] about Paris restaurants to charge cancellation fees & fines to no-show clients