BROADBAND and phone contracts can cost up to £200 per year but if you're struggling financially, you may be able to get a cheaper deal. For example, if you're a recipient of certain benefits, BT lets you pay less than their usual prices but there are also limits. If you'd like to get online or you rely on your landline to make phone calls but can't afford the bills, you have a few options. BT currently offers anyone to apply for a phone deal for as little as £5.10 a month, or a broadband and phone package for £9.95 a month - while Virgin Media has frozen the prices for some customers. The eligibility criteria differs between the providers, so we've made a round-up of your options and all the details you need to know below. Usually you'll need to share personal details such as your National Insurance number as well as confirm which benefits you are receiving or details of any disabilities.BT Basic and BT Basic Plus BT is required by law to run the so-called social tariff … [Read more...] about How hard-up Brits can get cheap broadband and phone deals
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News by Press Association 14/12/2018, 9:23 am FacebookTwitterWhatsAppEmail Send us a story Sign up to our Daily newsletter Half of British households could switch to faster broadband today, according to Ofcom, as the regulator announced proposed new rules that would make internet providers tell customers about their best deals. A review of broadband pricing practices would also be launched, alongside a new consumer website – Boost Your Broadband – offering information on broadband available in a user’s area and advice on how to find the best deal. Ofcom said 94% of UK homes and offices could now access superfast broadband, but less than half have taken it up, and many were paying more than they needed to. The regulator said the review into pricing practices in the industry would focus on concerns customers were paying more for similar or worse services once introductory offers had expired. The new website has been backed by the government and … [Read more...] about Half of homes could switch to faster broadband, Ofcom says
Technology By Jane Wakefield Technology reporter 14 December 2018 Share this with Facebook Share this with Messenger Share this with Twitter Share this with Email Share this with Facebook Share this with WhatsApp Share this with Messenger Share this with Twitter Share Share this with These are external links and will open in a new window Email Share this with Email Facebook Share this with Facebook Messenger Share this with Messenger Messenger Share this with Messenger Twitter Share this with Twitter Pinterest Share this with Pinterest WhatsApp Share this with WhatsApp LinkedIn Share this with LinkedIn Copy this link https://www.bbc.co.uk/news/technology-46552609 Read more about sharing. These are external links and will open in a new window Close share panel One in seven homes could be paying more than they need to for broadband and could get faster … [Read more...] about Half UK homes could get faster broadband
HOUSEHOLDS are overpaying for their broadband by up to £180 a year but they can save hundreds by switching - and boost their speed at the time. In a bid to help people find the cheapest deals, Ofcom has proposed that broadband companies – as well as mobile, landline and pay-TV providers – must alert customers about the best deal they can offer. They will have to do this when any discounted deal is coming to an end, and every year for longstanding customers. It comes as research by the telecoms regulator found that loyal broadband customers with BT, EE, Plusnet, Sky, TalkTalk, and Virgin Media pay between £8 and £15 more every month when their introductory offer ends. These plans will now be consulted on until February 1, with the rules coming into force in the second half of next year. Ofcom will also launch a review into the so-called loyalty premium customers pay and says it will take further action where needed. It expects to set out these findings in … [Read more...] about Half of UK households could switch to cheaper and faster broadband – and save £180 a year
MILLIONS of EE and Virgin Media customers have been given refunds after the providers were fined a collective £13.3million for overcharging customers. Telecoms regulator Ofcom says both providers broke consumer protection rules and as such, EE has been fined £6.3million and Virgin Media has been fined £7million. Phone and broadband companies can charge customers who decide to cancel their contracts within the minimum term. But they must make these charges clear, and they cannot charge excessive fees as this might put customers off of switching. Gaucho Rasmussen, Ofcom’s director of investigations and enforcement, said: “EE and Virgin Media broke our rules by overcharging people who ended their contracts early. "Those people were left out of pocket, and the charges amounted to millions of pounds. “That is unacceptable. These fines send a clear message to all phone and broadband firms that they must play by the rules, in the interests of their … [Read more...] about EE and Virgin Media fined £13.3million for overcharging customers – are you due a refund?