Ryanair is on a collision course with the airline's UK regulator over its decision to reject compensation claims amid a pilots' strike. The low-cost airline is claiming it does not need to compensate customers as it cancels hundreds of flights due to a strike by pilots and cabin crew across Europe.More than 600 flights were cancelled on Wednesday and Thursday as cabin crews in Belgium, Spain and Portugal went on strike over pay and conditions.The carrier is also facing more strikes by its Irish pilots over similar concerns. It threatened to cut 300 jobs among its Irish pilots and crews after they staged a third 24-hour strike on Tuesday.More than 100,000 customers who have been affected have been offered other flights or received refunds.A spokesperson for the Irish carrier said: "Ryanair fully complies with all EU261 legislation, however as these flight cancellations were caused by extraordinary circumstances, no compensation is due."Under EU261 legislation, no compensation is … [Read more...] about Ryanair refuses to compensate passengers for cancelled flights amid pilots strike
Airline cancels flight passenger rights
RYANAIR passengers caught up in one of the 600 flight cancellations across Europe next week have complained that they can’t get through to customer services to organise re-bookings or refunds. The airline announced yesterday that 600 flights have been cancelled on July 25 and 26 to Belgium, Portugal and Spain, due to cabin crew going on strike. While Ryanair has told Sun Online Travel that 75 per cent of the customers affected by the strikes had been re-accommodated, many others were left wondering how they would get to or from their planned destinations. Passenger Mireya Rodriguez wrote on Twitter: “Your way of dealing with your #customers is by cancelling calls and making us wait 105 minutes for a live chat. Your customer service is disgracefully appalling @Ryanair.” “Your customer service is tremendously inefficient. I was on the phone for 40 minutes - nothing. Live chat tells me I have to wait 91 minutes. #disastrous #shameful #disgraceful … [Read more...] about Fury as Ryanair passengers on the 600 cancelled flights struggle to re-book tickets
As children start to break up from school we are approaching the start of the busiest holiday period of the year. This means that tens of thousands of people will be taking flights to overseas destinations. As part of this many passengers will experience flight cancellations for various reasons. By way of example, Ryanair have announced flight cancellations due to crew strikes. If you fall victim of a flight cancellation, here’s what you will need to know: Flight rights - what you need to know If your flight is covered by EU law, your airline must let you choose between two options: 1. Receive a refund You can get your money back for all parts of the ticket you haven’t used. For instance, if you have booked a return flight and the outbound leg is cancelled, you can get the full cost of the return ticket back from your airline. 2. Choose an alternative flight Alternatively, if you still want to travel, your airline must find you an different flight. It’s up to you … [Read more...] about What to do if an airline cancels your flight
By Joe LeogueWith Ryanair pilots set to strike this day next week, thousands booked on flights with the airline are understandably anxious to see if their travel plans are affected. Some 100 Irish pilots are set to strike over what their union says is Ryanair’s failure to engage on issues around transparency and seniority.The airline has said the strike is unnecessary and that it has attempted to meet with the union on the issues, but to no avail.Ryanair has also said the strike won’t affect 93% of its flights — but that is cold comfort for those on the 7% of flights that could be hit.Responding to the news of the strike, the Commission for Aviation Regulation has moved to reassure the public that passenger rights are protected under European legislation and that it expects Ryanair “will send all affected passengers information about their rights and entitlements”.Q: What happens if my flight is cancelled?A: If your flight is cancelled because of the … [Read more...] about Q&A: As the Ryanair pilot strike looms, what passenger rights do you have?
HEAVY rain brought travel chaos today as Stansted Airport cancelled flights and the M2 was closed amid a yellow warning for torrential downpours. The south of England has borne the brunt of the bad weather today as photos and videos from Kent show how the busy motorway turned into "a river" and parts of Gravesend were submerged. Swathes of standing water brought traffic to a standstill and all lanes were closed between junctions 5 and 4 for Stockbury and Gillingham while officials battled to clear the flooding. At Stansted Airport — the scene of major disruption over the Bank Holiday weekend — air traffic control restrictions were being brought in due to the heavy rain leading to travel chaos. At least six flights were cancelled between 4pm and 6pm while further delays were expected as the airport warned passengers to check with their airline before setting off. Cannon Street tube station in London was closed to some underground trains due to flooding caused by heavy rain. … [Read more...] about UK weather – Stansted Airport cancels flights and M2 closed as thunder storms and 2 inches of rain flood London and South East