A woman’s holiday was ruined after discovering her hotel accommodation had been closed for two years.
Patricia Jubb, 56, was left disappointed following her trip to Poland after booking a package holiday with travel company Expedia in May this year, BirminghamLive reports.
Patricia was due to arrive into Warsaw late in the evening of July 13 and attempted to contact Anton Apartments Piekna, her hotel accommodation, but was unable to get in contact with them.
After flying solo to Warsaw Chopin Airport, Patricia got a taxi to the hotel where her holiday soon turned to hell .
As she arrived at her supposed hotel, she was informed by a security guard that Anton Apartments Pikena had been closed for two years and was now used as an office space.
Patricia, who hails from Cheltenham, Gloucestershire, spoke of her ordeal that left her in fear of being homeless in a foreign country.
“Before I left I tried to contact them on Facebook and on their website saying I was going to be late,” she said.
“But for the life of me I couldn’t get through to anyone and no one was getting back to me. I didn’t hear anything back but decided to go anyway as I thought if there was an issue Expedia would have got in touch.
“Although when I turned up it became immediately clear that something wasn’t right.
“I asked the security guard standing at the entrance of the address I had for the hotel and he said the building was now office space. He told me the hotel had been shut for two years, and I wasn’t the first guest who has turned up after it closed its doors.
“I spoke to reception and they said the best thing I could do was go to the police station and ask them to sort me out some accommodation .
“It suddenly dawned on me I was homeless in Poland and had no idea where I was which was frightening.
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Despite her fears, the 56-year-old was able to find emergency accommodation on Booking.com where she spent £401 for four nights and has claimed Expedia are outright refusing to reimburse her.
She said: “Expedia’s attitude towards the situation was that they didn’t really care.
“They said it would take them 24 hours to ‘confirm my story’ and until they could do that I was basically on my own.
“The fact they were happy to leave a woman on the streets of Warsaw late at night with no where to stay is astonishing.
“Thankfully I’m a confident traveller and a resourceful person but imagine if it had been a mum with two young children.
“I stayed four nights in this emergency accommodation which was okay, but since I’ve got back Expedia are refusing to cover the cost. I want people to be aware that this is the way Expedia feel it’s okay to treat their customers.”
A spokesperson for Expedia said: “The customer contacted us to inform us about the late check-in, but the agents were not able to contact the property. The traveller booked the new room and sent an email to us with the information that she booked an emergency accommodation for GBP 401.”
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