Ofcom has reported 500 complaints about the lack of subtitles on Channel 4 in recent weeks.
The network has been without subtitles since late September after being plagued with technical difficulties.
Red Bee Media, A TV company responsible for providing subtitles, audio description and sign language, has been ineffective since it was forced to evacuate its West London offices last month because of a fire scare.
Sharing an update , Ofcom wrote on Twitter: 'We have held meetings with Channel 4 and Channel 5 to address the lack of subtitling, signing and audio description, which has caused deep upset and frustration among audience members with sight and hearing impairments.
'We have received around 500 complaints about Channel 4's ongoing outage. Channel 4 has assured us it will shortly communicate to its audience the clear measures it is taking to restore these services.
'Channel 5 has now restored these services to its forward schedule, and is adding them back to recent on-demand programmes where they are lacking. We welcome this progress, and will continue to engage with broadcasters to make sure these services are restored as a priority.'
A spokesperson for Channel 4 previously told Metro.co.uk : 'We are really sorry that viewers still can't watch our programmes with subtitles, audio description or sign language support. We know how important these access services are to you.
'We have always been committed to supporting viewers with hearing or sight impairment very seriously, and realise how frustrating it is that you can't enjoy your favourite programmes.
'The reason we can't currently provide access services is because of the severity of the incident on Saturday 25 September 2021. When we transferred to our emergency back-up, the system that was meant to provide access services, also failed.
'Our engineers have been working around the clock to fix the problem. It is a priority for Channel 4. However, it is a complex process and will take some time.
'However, when access services are fully restored, Channel 4 will make sure that all the programmes that you have missed will be available to watch with subtitles, audio description and sign language support.'
An Ofcom spokesperson previously told iNews : 'We are extremely concerned given the impact on people who rely on these services to access television.
'As an immediate priority, we are closely monitoring the steps being taken by broadcasters in ensuring that normal service resumes as quickly as possible, and that consumers are kept informed.
'If any broadcasters fail to meet their annual access services requirements as a result of these issues, we will consider the appropriate regulatory response.'
Metro.co.uk has contacted Channel 4 and Channel 5 for comment.
Got a story?
If you've got a celebrity story, video or pictures get in touch with the Metro.co.uk entertainment team by emailing us [email protected], calling 020 3615 2145 or by visiting our Submit Stuff page – we'd love to hear from you.
What is Ofcom and what does it cover?
Ofcom is the regulator for the communications services that we use and rely on each day.
The watchdog makes sure people get the best from their broadband, home phone and mobile services, as well as keeping an eye on TV and radio.
Ofcom deals with most content on television, radio and video-on-demand services, including the BBC. However, if your complaint is about something you saw or heard in a BBC programme, you may need to complain to the BBC first.
Its rules for television and radio programmes are set out in the Broadcasting Code .
The rules in the Broadcasting Code also apply to the BBC iPlayer.
This Broadcasting Code is the rule book that broadcasters have to follow and it covers a number of areas, including; protecting the under-18s, protecting audiences from harmful and/or offensive material and ensuring that news, in whatever form, is reported with due accuracy and presented with due impartiality.
Audiences can complain to Ofcom if they believe a breach of the Broadcasting Code has been made.
Every time Ofcom receives a complaint from a viewer or listener, they assess it to see if it needs further investigation.
If Ofcom decide to investigate, they will include the case in a list of new investigations, published in the Broadcast and On Demand Bulletin.
An investigation is a formal process which can take some time depending on the complexity of the issues involved.
Ofcom can also launch investigations in the absence of a complaint from a viewer or listener.
- Giuliani’s Ukraine gambit at core of whistleblower complaint
- Giuliani’s Ukraine activities at core of whistleblower complaint
- The vicious feud between the Channel 4 and BBC bosses that could destroy the Great British Bake Off
- What time is The Island with Bear Grylls on Channel 4, who’s in the cast and where is it filmed?
- NHS receives more than 500 written complaints each day, figures reveal
- Who is Frankie Boyle? Mock the Week panellist and guest host on Have I Got News For You
- When does New World Order start on BBC Two, who is Frankie Boyle and what’s the comedy show about?
- Family forced to live in a caravan after builder left their £100k house half-finished with no doors or windows
- POLITICO Playbook: Who in the White House will take the fall
- Racing! Stewards’ rulings are in the house
- Racing! Finishing up Los Al stewards’ rulings
- The hidden battle over California's new vaccine law
- Hair-raising contractor horror stories — and how to avoid them
- Nassar survivors: MSU board abandons search for truth
- Seattle delays deadline again for Airbnb operators to register
- UH Parking Twitter should not get harsh comments — The Cougar
- UVA Health System sues patients, seizes paychecks, claims homes
- Private sector seeks to profit by detaining migrant kids
- Ex-envoy: Giuliani warned reports faulty
- Free Borough Market cheese event descends into chaos with women shoved and scuffles breaking out in queue for mulled wine
Ofcom receives 500 complaints over lack of subtitles on Channel 4 after ‘deep upset and frustration’ have 1022 words, post on metro.co.uk at October 15, 2021. This is cached page on Europe Breaking News. If you want remove this page, please contact us.