The Equality and Human Rights Commission (EHRC) has struck a “binding legal agreement” with the owner of Pontins after claims it used an "undesirable guests" list to stop bookings by Gypsies and travellers. The EHRC said it received the information from a whistleblower, alleging calls were monitored in Pontins’ contact centre and that bookings for its holiday parks made by people with an Irish accent or surname were refused or cancelled. It was also alleged that a list of Irish surnames, published on the company’s intranet page, was entitled “undesirable guests”. Staff were required to block any potential customers with those names from booking, it was claimed. Pontins was also said to use its commercial vehicles policy to exclude Gypsies and travellers from its sites. Advertisement The EHRC said it had seen a copy of the “undesirable guests” list, and the claims aligned with previous complaints it had received. Pontins was “declining to provide its services to guests of a certain race or ethnic group”, the watchdog said, and in so doing, was “directly discriminating on the basis of race and breached the Equality Act 2010”. More from UK COVID-19: Hunt for mystery person infected with Brazil variant narrows to… Read full this story
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