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You are here: Home / One million households to get energy refunds after 18 suppliers break switching rules

One million households to get energy refunds after 18 suppliers break switching rules

· March 2, 2021 ·

More than a million households are to get energy refunds after it emerged 18 suppliers overcharged customers – or left them at risk of higher payments – after they requested to switch to a better tariff. Regulator Ofgem said 18 energy firms will pay £10.4million back to consumers for contract renewal failures dating as far back as 2013. It said the gas and electricity providers, which include British Gas and NPower, failed to correctly protect customers’ tariff prices when they decided to switch supplier or tariff. Price protection rules effectively safeguard a customer’s tariff price when they request to move to a more competitive deal – or supplier – after a price increase. Ovo Energy is among those paying the biggest compensation bills, with £2.8million due in redress, followed by Scottish Power with a £2million bill, while British Gas is paying out £1.3million and Shell is forking out £1.2million. Anna Rossington, interim director of retail at Ofgem said: “Customers should have confidence in switching and not be overcharged when doing so. “This case sends a strong message to all suppliers that Ofgem will intervene where customers are overcharged and ensure that no supplier benefits from non-compliance. “It also shows that,… Read full this story

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