HAVE you ever wondered what happens to the clothes you return after making an online order? Well, ASOS as revealed exactly what happens to unwanted items – even if they’re faulty. The retailer revealed that all returned items are either fixed, cleaned, repackaged, repurposed or recycled – and absolutely nothing gets thrown away. In a video shared with its 11.2 million followers, Senior Creative Jess Cheng, who works for the brand, explained the process step-by-step. "Where do our returns go? Spoiler alert – it's not landfill," she said. The ASOS employee then went on to explain the three-step process each item goes through when it’s returned. "Step 1: We unpack and inspect your return," she revealed. And continued: "Step 2: Anything that needs repairing goes to one of our on-site tailors. "Step 3: Our garment press and steamer take out any creases.” For any items that are marked or stained, Jess said “we dry-clean the items and put them in an ozone air scrubber.” Then the last step is to hang the garment in a drying cabinet ready to be sent out again. "We have a 0 landfill policy and 97% of our returns go on to be resold," however,… Read full this story
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