Has a company treated you unfairly? Our consumer champion, Katie Morley, is here to help. For how to contact her click here.
Some years ago my wife bought me a Corum waterproof watch for around £1,300 from Harrods that leaked after just 18 months, so I returned it for repair.
I was given a copy of the repairer’s report, which confirmed it was faulty, and Corum provided a new, upgraded case free of charge. I have not seen the watch since.
At first, Harrods insisted I should pay for the repair, claiming there was no design fault, but then said it would do it free of charge. It said the leak was because the seals had degraded and that I should have had it serviced.
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