POSITION VACANCY: CUSTOMER SERVICE OFFICER At Capital Insurance Group (CIG), we are constantly looking for ways to make our team stronger because we are passionate about what we do! CIG continues to grow and develop our business and we’re encouraging suitable candidates from within Tonga to apply for the following position. The successful candidate may be asked to commence immediately. A position description will be made available to the successful candidate upon commencement. CUSTOMER SERVICE OFFICER Reporting to the Country Manager and primarily responsible for: ✓ Achievement of stated Claims service and quality objectives ✓ Delivery of Claims operational plan objectives ✓ Planning and management of change within the team The ideal candidate will: Have completed Tertiary education Held a similar role with a minimum of three years’ work experience Knowledge and proficiency in usage of insurance software will be a bonus Be creative, focus-driven with ability to deliver accurate results and meet deadlines Excellent communication skills High level of interpersonal and analytical skills Excellent negotiation skills Be customer always oriented & be able to maintain good customer service. If this is you, please forward your CV, including at least three referees by email to cighr [at] capgrp [dot] com or hand-deliver it to our office: Fifita House, Taufa’ahau Road, Nuku’ alofa Tonga. Your CV must contain in detail, your current job scope and/or work experience. Please attention your application to: Group Human Resources Manager. Applications close on Friday, 23 August 2019 at close of business.