Bosses at First Bus have apologised after their vehicles’ heating were switched on as temperatures soared to 23C.
Angry passengers slammed the company on social media with one man claiming he nearly passed out on July 11.
But the problem has been going on throughout the summer, even when the mercury climbed to a scorching 31C last month.
Richard Northey, Engineering Director at First West of England , said older model buses were controlled manually and this is what caused the sweltering heat.
He said: “Firstly, apologies to customers who have experienced uncomfortable temperatures while travelling on any of our vehicles.
“Our newer model buses have internal climate control, which automatically adjusts to maintain the optimal temperature of around 16 degrees Celsius.
“However, some of our older buses are still manually controlled. As temperatures become warmer, these buses are switched to our Summer programme where the vehicle’s heating function is switched off.
“It could be possible that a vehicle might slip through the net and if the depot is made aware of this, it can be corrected with immediate effect.
“We encourage any customers travelling on a bus with a heater running during warm weather, to please alert the driver or take a fleet or licence plate number and report to customer services. We’ll then get it resolved with the local depot team.”
Dozens of passengers complained about the heat on social media.
One passenger posted on Twitter yesterday (July 11): “On the bus this morning, I nearly passed out from the heating being on.
“Seeing your [First Bus] earlier tweets, the heating is controlled by the depot.
“This makes no sense, as it’s like Ford controlling the heating for my car from HQ and if I need to turn it off, I can’t.”
Another added: “So on the 5 bus from Whiteway into Bath, and guess what? THE HEATING IS ON AGAIN.
“You really shouldn’t be running a public service company, you’re completely useless.”
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