School’s out, summer is here and dream breaks can turn into holidays from hell if you muck up a booking. Grabbing online deals can be so tempting when cash is tight. But if you don’t go through a trusted tour operator that is a member of ABTA or ATOL, you can end up in a world of trouble. Readers Charlie and Jessica from Cardiff wrote to me this week about their break to Mexico. Jessica searched online last November for a bargain and came across a company in Mexico advertising cheap holidays there. She searched through the site and found the holiday she wanted. It included flights between Gatwick and Puerto Vallarta in Mexico plus two weeks in a hotel. The hotel was advertised as four-star with a swimming pool, sea view, two restaurants and a spa. After paying for the holiday in full, Jessica started to worry that she had not received any specific details of the flight. She kept chasing and finally received an itinerary and online check in instructions on May 10, one week prior to departure. To her horror, the journey consisted of three flights, with three different airlines. She contacted the holiday firm and it… Read full this story
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