The man in charge of running trains in Wales is no stranger to facing questions. A few weeks into the job and Transport for Wales head honcho James Price stood before politicians in the Welsh Assembly to be quizzed about how the firm was going to improve things on the railways after taking over from the heavily criticism Arriva Trains Wales. Things didn’t get off to the greatest of starts, when floods and broken down trains caused delays and cancellations right across the network. So how have things gone since then? There are plenty of statistics and performance measures to gauge just how well TfW are doing, but for the best overview, nothing quite beats Twitter. We caught up with Mr Price at our offices – and laid bare people’s complaints as well as their Tweets. “I can tell if it’s a bad day, just by looking at Twitter,” he admitted. TfW can get up to 300 tweets in a single day, with comments ranging from lateness, overcrowding to whether there is soya milk on the catering trolley. Grand plans for 2022 or 2023 might seem like positive news, but they mean virtually nothing when you are forced to stand… Read full this story
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