Six European consumer rights associations said Friday they have asked national authorities to look into illegal practices by firms using the AliExpress site of Chinese e-commerce giant Alibaba.
Buyers in European countries enjoy the right to return goods within two weeks and get clear warranty information about the minimum 2-year warranty period, rules that platforms that host third-party sellers have sometimes found difficult to enforce.
Consumer rights groups in Belgium, France, Italy, Luxembourg, the Netherlands, Portugal and Spain asked their national regulators to look into practices on AliExpress, which mostly hosts Chinese sellers.
“If Alibaba wants to trade on the European market, it must respect the rules that apply here. That is not negotiable,” said Sandra Molenaar, head of the Dutch consumer association Consumentenbond.
The Consumentenbond also noted that AliExpress’ terms and conditions force consumers to go to arbitration in Hong Kong if they have any dispute, while EU laws give them the right to go to courts in their own country.
French consumer group UFC-Que Choisir meanwhile said that French clients were not being provided with documentation in French.
France’s DGCCRF anti-fraud office said it took the complaint seriously, as did AliExpress.
“We will look attentively at the complaint which we have received and we are ready to engage in discussions with the European Commission and competent authorities,” the company told AFP.
“We respect the rights of consumers and we are very attentive to their concerns.”
The complaints came a day after Alibaba’s founder Jack Ma was in Paris for a tech conference, where he wryly suggested Europe should spend more time fixing problems than creating laws and rules.
“If you think the tech revolution is a problem, I am sorry to say that it has just started,” said Ma. “If you think it is an opportunity, it is only beginning. One thing changes: your mentality.”
On Wednesday, Alibaba announced its net profit more than tripled to $3.8 billion in the first quarter.
- Sony Facing Australian Court Over Consumer Rights Violations
- Minus 10 social credits! 600 million gamers face punishment for their hobby as life imitates a Black Mirror episode
- Office Depot, Support.com tricked consumers into buying PC repair services, FTC says
- Halo-Branded Sunglasses, Pajamas, Greeting Cards, Face Masks, and More Coming
- Hosts Deemed Liable for User Comments in Europe
- Apple’s MacBook Pro Laptop Facing Serious Problems Over High Price, Poor Battery Life; New Models Not Recommended
- KekRaptor: DICE Responds to Realism Complaints; Delays American Release of Battlefield V for 2 Years
- Apple Facing Potentially Devastating IP Lawsuit in China
- PEGI won't censor Hatred in Europe. Here's why
- iPhone 6 Plus News: Apple Takes Reporters Inside Stress Test Facility To Respond To iPhone 6 Plus Bending Complaints
- PlayStation, Xbox and Switch face legal investigation over online games and services
- Democrats get ready to ram through next phase of Donald Trump impeachment inquiry in face of Republican objections as he demands his party 'stand together and defender the leader' against 'smears'
- EA facing yet another legal claim over Battlefield 4
- The Elder Scrolls Online faces deactivation wave
- Red Dead Redemption 2 Facing Legal Action From The Real Pinkertons
- Red Dead 2 Facing Legal Action From The Real Pinkertons
- Call of Duty: Elite facing launch snafus
- NES Classic Mini Also Discontinued In Europe
- Huawei Faces Difficulties In Penetrating The US Market
- Star Wars Battlefront 2 Facing More Troubles
Alibaba faces consumer complaints in Europe have 533 words, post on en.rfi.fr at May 17, 2019. This is cached page on Europe Breaking News. If you want remove this page, please contact us.