Ticket inspectors are said to be boarding buses in Bristol after the First mobile ticket app crashed.
The First bus mTicket app – which allows commuters to purchase tickets in advance – reportedly crashed on September 2 , with users reporting “connectivity issues”.
Although the app was later fixed, First has today (September 5) confirmed its online software is currently experiencing “intermittent problems” – meaning some users cannot purchase tickets.
Users complained on social media of being unable to pay for a ticket for the bus – because they do not have the cash – while others reported seeing ticket inspectors on board services.
In a statement, issued on Twitter, a First Bus spokesperson said: “We are having some intermittent technical problems with our M-Tickets app.
“We’re fully aware of the issue and we are working with our M-Ticket App service providers to rectify the problem and get normal service resumed as soon as possible.”
A commuter in Bristol affected by the problem, who contacted Bristol Live , said the driver on his service was simply allowing commuters to board if they could show their app was not working.
We are reporting on the First Bus mTicket app crash in our live blog below.
For updates, advice and information on how to claim a refund, scroll down for the latest posts.
If you are a Bristol-based commuter affected by this issue, contact the Bristol Live newsroom on 0117 934 3331 or tweet reporter Alex Wood via @MrAlexWood.
Statement from First Bus on app crash
First Bus have issued a statement regarding the mTicket app crash.
A spokesperson for the company said:
“We are having some intermittent technical problems with our mTickets App, during the peak periods 7am to 9am and 5pm to 7pm, which is preventing customers purchasing and activating tickets.
“We’re fully aware of the issue and we are working with our mTicket App service providers to rectify the problem and get normal service resumed as soon as possible. If you’re planning to travel please rest assured that our drivers have been made aware of this situation and we’ll make sure you can complete your journey.
“If you’ve recently made a purchase and need to obtain a refund, please give us a call on 0345 602 0121 and select Option 3 from the menu. As call volumes are likely to be high today, if you’re able to delay your request for 24/48 hours, then we should be able to answer your call more quickly.
“Once again, please accept our apologies for any inconvenience and thank you for continuing to travel with First Bus.”
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