RYANAIR could face legal action for failing to give customers accurate information about their rights during the recent flight cancellation chaos.
The Civil Aviation Authority (CAA) asked for a meeting with the airline as part of a consultation that will last at least seven days – and it could take legal action for breaching consumer protection laws.
The regulator says Ryanair has falsely claimed it did not have to re-route passengers on other airlines, particularly when there are no other services available.
The CAA also accused the airline of stopping short of providing details on its obligations to refund additional expenses incurred by passengers as a result of cancellations including for meals, hotels and transfer costs.
CAA’s chief executive Andrew Haines has told Sky that he was “furious” with the airline for failing to comply with the law.
Ryanair responded with a statement that said: “We already comply fully with all EU261 legislation, are meeting with the CAA and will comply fully with whatever requirements they ask us to.”
Ryanair said yesterday it was suspending 34 routes for the winter season, spanning from November to March 2018, as well as several other individual flights.
They include several popular routes used by British travellers, including Stansted to Edinburgh and Glasgow, Gatwick to Belfast, Newcastle to Faro, and Glasgow to Las Palmas.
It adds to mounting anger against Ryanair, which was already coming under heavy fire over its initial cancellations earlier this month.
Mr O’Leary has blamed the move on mismanagement of pilots’ annual leave, leading to the over-allocation of blocks of holidays.
Ryanair said the latest step will ”eliminate all risk of further flight cancellations” and remove the risk of similar problems recurring next year.
Alex Neill, Which? Managing Director of Home Products and Services, said: “Ryanair is still flouting the law and failing to properly inform people of their rights, so it is good to see the regulator stepping in.
“They must ensure their intervention forces Ryanair to immediately change its behaviour and comply with the law.
“This highlights once again the need for automatic compensation, so that passengers don’t have to jump through hoops to get what they are owed.”
Ryanair could face legal action from ‘furious’ airline regulator over its conduct in recent flight cancellations chaos have 419 words, post on www.thescottishsun.co.uk at 2017-09-29 08:29:44. This is cached page on Europe Breaking News. If you want remove this page, please contact us.