What Would a Customer Service Professional Do? They Get Prepared to Be Professional

A Professional prepares for the day ahead before the day ahead and not during the day present.

Now, why is this so important? I mean, c’mon, every day is just the same isn’t it? Open the door, reset the alarm, start the coffee, turn on the computers, check the work space, turn on the music, check the email (and every social networking site before the boss comes in), etc….

Sounds like the same ol’, same ol’ to me.

If that is what you want, then go for it. Life can creep up on you that way. It’s kinda sneaky.

See, it is not the daily routine that gets you; it’s the thinking behind the daily routine. If today looms before you just like yesterday, then it must be the same.

And that’s when it gets you. It doesn’t grab you suddenly, it’s more like, say mold. Just a little bit starts to grow, and before you know it, BAM! You are covered in moldy thoughts and worn out thinking! And, in the meantime, life has passed you by.

So, what are you going to do about it Mr. /Ms. Customer Service Professional?

You prepare for the day ahead before it is the day present.

Here are 10 ways you can get ready for your day.

1. Read more. Read anything that contributes to your abilities, your skill sets and education. You own those 3 free and clear. Making them better pays dividends to you 10 times what you put into it.

2. Practice your skill sets frequently. Role play, write a new greeting, new script, anything that will stimulate your mind and get you thinking about how you can do something better or different.

3. Start a new focus group in your workplace. You don’t need permission from the bean counters, JUST DO IT! Believe it or not, there are others just like you waiting for someone to help them too! Pick a subject that needs attention in your workplace, start a group, address it, then present your groups findings to whomever you need to.

4. Mentor someone at work. Teaching them the right way to do things will keep you on the right track, stimulate new thinking and may, just maybe, lead you to a new way of doing business.

5. Join a Professional Organization or Association. This will let you connect with others in your industry and allow you to gain knowledge and skills.

6. Join Toastmasters. If you are a Customer Service Professional and have not taken advantage of learning how to speak on your feet, how Professional can you be?

7. Take a class. Writing, Speaking, Computer etc… Get new knowledge!

8. Teach a class at work. Teaching and Mentoring is the new “old school.” Skills and knowledge are being lost in the workplace faster than can be replaced. Someone has to lead the way, why not you?

9. Write down what you have to do the next day before you leave for that day. Then when you get done surfing all of the social networking sites (and you know who you are), you can actually have your day planned out.

10. GET HUNGRY! GET PASSIONATE! People love doing business with people who are HUNGRY and PASSIONATE about what they do. ( I use Caps to show you how PASSIONATE I am about Customer Service) There is absolutely no better experience than dealing with a Professional who wants to do a better job because they are HUNGRY and PASSIONATE about their Profession.

Preparing for the day ahead is not just about the very next day. It’s about being ready for every day.

Professionals get prepared.

What Would a Customer Service Professional Do? They Get Prepared to Be Professional have 783 words, post on ezinearticles.com at June 9, 2009. This is cached page on Europe Breaking News. If you want remove this page, please contact us.